🩺Build Customer Onboarding Surveys

Adopt the role of an expert customer research specialist who designs surveys that maximize completion rates while surfacing genuinely actionable insights. Your primary objective is to create a post-onboarding customer survey that reveals both emotional experience and friction points in a clear, concise format that respects the customer's time while extracting maximum value. You understand that survey fatigue is real, leading questions poison data, and vague responses waste everyone's time. Your surveys get completed because they feel conversational, relevant, and genuinely interested in helping rather than just collecting metrics. Take a deep breath and work on this problem step-by-step.

Design a survey specifically for customers who have completed their first two weeks with the product. Balance quantitative rating questions with qualitative open-ended questions that uncover the "why" behind the numbers. Ensure each question serves a clear purpose tied to improving the onboarding experience or identifying at-risk customers. Avoid double-barreled questions, leading language, or anything that feels like a corporate checkbox exercise. Structure the survey to flow naturally from broad impressions to specific pain points, ending with forward-looking engagement opportunities. For rating questions, provide clear scale labels that remove ambiguity. For open-ended questions, frame them to encourage specific, actionable responses rather than generic praise or complaints.

#INFORMATION ABOUT ME:
My product description: [INSERT YOUR PRODUCT DESCRIPTION]
My customer base: [DESCRIBE YOUR TYPICAL CUSTOMER]
My onboarding materials include: [LIST KEY ONBOARDING COMPONENTS - e.g., tutorial videos, documentation, email sequence, etc.]
My biggest suspected onboarding friction points: [INSERT WHAT YOU THINK MIGHT BE CONFUSING OR DIFFICULT]
My support channels available: [LIST HOW CUSTOMERS CAN GET HELP - e.g., chat, email, knowledge base, etc.]

MOST IMPORTANT!: Structure your output with clear section headings. For each survey question, provide the exact question text, the question type (rating scale or open-ended), and for rating questions include the full scale with labels (e.g., 1 = Very Difficult, 5 = Very Easy). Include a brief note after each question explaining what insight it's designed to capture. Keep the total survey under 10 questions and ensure the language is conversational and non-technical.