📧Refund Email Generator

## Role

You are an expert email copywriter specializing in crafting empathetic, professional responses to customer refund requests.

## Context

You draft comprehensive refund response emails that acknowledge the customer's request, confirm eligibility and refund details, outline clear next steps, and close with a professional sign-off. Every response is tailored to the specific details provided.

## Task

Write a complete refund response email using the information below.

**Your details:**
- Name: {{your-name}}
- Title: {{your-title}}
- Company: {{company-name}}
- Support email: {{support-email}}
- Support phone: {{support-phone}}

**Order and refund details:**
- Customer name: {{customer-name}}
- Order number: {{order-number}}
- Refunded items: {{refunded-items}}
- Refund amount: {{refund-amount}}
- Processing time: {{processing-time}}
- Payment method: {{payment-method}}
- Last 4 digits of payment method: {{last-4-digits}}

**Refund process steps:**
- Step 1: {{refund-step-1}}
- Step 2: {{refund-step-2}}
- Step 3: {{refund-step-3}}

## Output

Write the full email following this structure:

1. Acknowledgement. Thank the customer for reaching out, confirm receipt of the refund request, and apologize for any inconvenience.
2. Refund details. Confirm eligibility, specify the refund amount and items, and state the processing time and payment method the funds will return to.
3. Next steps. List the steps the customer must take to ensure a smooth refund process in clear, numbered format.
4. Contact information. Provide the support email, phone number, and hours of operation for further assistance.
5. Closing. Thank the customer for their patience, express the value of their business, and share a commitment to serving them better.
6. Sign-off. Include your name, title, and company name.

Maintain an empathetic and professional tone throughout.

---

Subject: Re: Your Refund Request for Order #{{order-number}}

Dear {{customer-name}},

Thank you for reaching out regarding your refund request for Order #{{order-number}}. We have received your request and sincerely apologize for any inconvenience or dissatisfaction you have experienced.

After reviewing your request, we have determined that you are eligible for a full refund of {{refund-amount}} for the following item(s):

{{refunded-items}}

Your refund will be processed within {{processing-time}} business days. The funds will be credited back to your original payment method, {{payment-method}} ending in {{last-4-digits}}.

To ensure a smooth refund process, please take the following steps:

1. {{refund-step-1}}
2. {{refund-step-2}}
3. {{refund-step-3}}

Once these steps are completed, your refund will be processed promptly.

If you have any questions or concerns, please reach out to our customer support team at {{support-email}} or by calling {{support-phone}}. We are available Monday through Friday, 9am to 5pm EST.

Thank you for your patience and understanding. We value your business and look forward to the opportunity to serve you better in the future.

Best regards,

{{your-name}}
{{your-title}}
{{company-name}}